Question 1

Do sessions really not expire?

Accepted Answer

Correct. Buy a 12-pack in March, use the last session in November — your call.

Question 2

What if I need to cancel a session?

Accepted Answer

24 hours notice and your session is returned to your pack. Inside 24 hours, the session is forfeit.

Question 3

Do you accept HSA / FSA?

Accepted Answer

For clients with a Letter of Medical Necessity from a physician, yes. We can provide invoices on request.

Question 4

Is online programming standalone?

Accepted Answer

Yes. The $200/mo online programming is for clients training on their own equipment.

Question 5

What happens at my free assessment?

Accepted Answer

It's a 60-minute session: a movement screen, strength baseline, and goal-mapping conversation. You leave with a written plan and a recommended pack. No sales pressure.

Question 6

Do I need any experience to train here?

Accepted Answer

None. We train complete beginners alongside competitive athletes. The assessment tells us exactly where to start you.

Question 7

How do I book sessions after purchasing a pack?

Accepted Answer

You'll get access to our scheduling app at checkout. Sessions can be booked up to 4 weeks in advance and rescheduled with 24 hours notice.

Question 8

What should I bring to my first session?

Accepted Answer

Athletic shoes (no sandals), comfortable workout clothes, and a water bottle. We have showers and towels on-site.

Question 9

What equipment do I need for online programming?

Accepted Answer

It depends on your goals. During onboarding we build your program around whatever you have — a full gym, a garage rack, or just dumbbells and a pull-up bar.

Question 10

How quickly will I hear back from my coach?

Accepted Answer

Programming-only clients: 48 hours for messages. Programming + Coaching clients: same-day during business hours.

Question 11

Can I switch from online to in-person?

Accepted Answer

Yes — online clients get priority scheduling when visiting Kansas City. Just let your coach know in advance.

Question 12

Is parking available?

Accepted Answer

Yes — free on-site parking at the Olathe studio. No validation required.

Question 13

Is the studio wheelchair accessible?

Accepted Answer

Yes. Ground-level access throughout the facility, and all platforms are ground-level.

Question 14

Can I drop in without a pack?

Accepted Answer

Drop-ins are available at $95/session for former clients or referrals. First-timers start with the free assessment.

Question 15

Do you have a waitlist?

Accepted Answer

Peak hours (6–8am, 5–7pm weekdays) can fill up. We recommend booking at least a week ahead.

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